line with our customers' expectations of having
value-added priority service, we now offer the
ANNUAL MAINTENANCE PLANS
Purchase of this plan
You will have access our Online
Support Center receiving priority attention
from our support specialists. Note that our
technical support services do not cover
product or user training. [read why]
Free Technical Support - Priority support is provided by our A2000 Online
Support Center, phone, fax or
Remote Support & Onsite Incidences
depending on the plan details, you will be entitled to limited
number of free online remote (via Internet connection) and onsite
Your support request are usually responded to
within 24 hours.
Product Enhancements and Upgrades -
your enrollment in this plan will automatically
provide you with access to the new product
releases, the latest updates, and all service
packs and patches. Updates within the same
product family will be provided free of cost.
Major version upgrade will be done at 50%
discount if you are on this plan.
Web-accessible Knowledge Base - you will have access to easy to use, searchable
tool for accessing commonly asked questions, and
resolutions to common errors. Providing this
information directly to your employees can
dramatically reduce the time it takes to find
the answer they need.
On-line Instructions - after you have implemented your new system, be
sure your employees have access to our on-line
training instructions to further develop and
expand their knowledge of the product. This
training will be free to you, and available 24
hours a day.
For more info regarding ANNUAL SUPPORT
PLAN, please contact our:
PREMIER MAINTENANCE SUPPORT PLAN
Purchase of this plan will entitle ALL items
as above ANNUAL MAINTENANCE PLAN. The difference
is the response time is within 4 hours. If you
are operating a critical operation and require
maximum uptime, this plan is ideal for you.
For more info regarding PREMIER SUPPORT PLAN, please contact
TELEPHONE SUPPORT PLAN
If your maintenance requirement is low because
of familiarity with our system, then a very
economical telephone support plan will do for
you. This plan entitles you to access our Online
Support Center and access to free telephone
support incidences (*).
(*) - Telephone support plan does not cover
product or user training over the phone.
For more info regarding TELEPHONE SUPPORT PLAN, please contact
All our maintenance plans are optional and
you may also opt for Ad-hoc Services. Although
the per incidence cost is higher, you pay only
For more info regarding AD-HOC SERVICES, please contact
We hope to serve our
customers better with these service products.